Missed Doctor's Call? Now What?

Missed Doctor's Call? Now What?

SUMMARY KEYWORDS

doctor, pizza, people, subtitles, operate, understanding, colonoscopy, talking, call, remote control, driving, giggle, phone number, phone, unbelievable, home, medical center, watching, doctor’s office, blood work, callback

SPEAKERS

Luz Michelle, Debbie Nigro, Charlie Ponger

charlie ponger: 00:00

I think we should roll that. What do you think Deb? Alright, great, Charlie. Hey, everyone. Welcome to the official teenagers. I'm Charlie ponger.

Luz Michelle: 00:08

I'm Louise Michelle. And I'm Debbie and I grow. And Charlie's got all these new rules that we just showed up. He's acting like a schoolmarm.

charlie ponger: 00:18

Right, well, you know, we're just trying to fine tune some things.

Luz Michelle: 00:22

First of all, he said, I speak too fast. Well, so I'm aware that people can't understand me. So therefore,

charlie ponger: 00:31

now you sound like a Re Re.

Luz Michelle: 00:33

Right. So some I gotta find some balance. Yeah, whatever. The middle ground is. A little bit. Loose. Do you think I talk too fast? I talk fast. What's your problem? Charlie? People can't listen fast enough. Good. can't listen. It's not just me. Have you watched television lately? Yeah, watch the match. Okay, well, they couldn't I couldn't take it home. Right? No. Nobody on TV is speaking. So that I can understand. Right? But what is it? You can understand? Right? They're all talking too fast. Oh, is it just me? With the subtitles? It's why we need them. Do you subtitles all the time? I can't even believe that. I don't even like watching it if I don't know what they're saying. So I have to have it. And yet it's so annoying. Yeah. But it's better to know what they're saying. So I guess it brings me to this point. Go ahead. Can we have subtitles from this podcast?

charlie ponger: 01:30

Um, we can, we can. But, you know, when people are driving in the car, and that sort of thing, they can't. I can't be looking.

Luz Michelle: 01:38

Speed impaired.

charlie ponger: 01:40

I mean, they're just, they're just driving along going, what'd she say? And what she said,

Luz Michelle: 01:45

I feel sometimes I'll take you out in the moment to write because you're so focused, you're not even watching the screen and watching the curve. I don't really know how to turn on the subtitles. Dave does. The thing is I don't know how to operate the remote control as professionally as he does. And he keeps looking at me like I can't believe you don't understand where to find things. I'm like, I don't really care about where things are. Just handle it. And is it remote in your house lose something that a conversation piece? Sometime because we have the Apple TV? So there's only three buttons on it? Oh, that's easy. Yeah. But it's not because then you have to go into all this stuff. It's a lot of words. Charlie, how do you operate your remote control in the dark? genacore Climate Accord? I hate to say this, but I think it's a very testosterone skill.

charlie ponger: 02:33

There's no question. It's a male female thing. Right? Oh my god. I mean, there are some times God a women will call guys while they're really busy and say, I can't get the TV. But honey, I'm on the 18th. Home about to win $500 Yeah, well, can you just take a second? Let me go under this tree and talk to you. Right?

Luz Michelle: 03:02

I'm not working. Yeah.

charlie ponger: 03:06

Hang on, guys. Hang on, guys. Oh, in the in the married guys go. Okay. We understand. Yeah. You don't want to hear just

Luz Michelle: 03:13

I'm like, I know you're an exterminator. But can you just help me with this remote control? Somebody just

charlie ponger: 03:20

chow was very good with all that stuff. My ex perpetual fiance because she

Luz Michelle: 03:25

was a doctor. She had very linear things you see? Thinker. Yeah, she doctor can operate that.

charlie ponger: 03:34

Then don't let them use. us use the DaVinci machine on

Luz Michelle: 03:39

you. Don't. Oh, so who had a doctor? What story were you going to tell?

charlie ponger: 03:43

So um, I just picked up my friend. You know, my friend Jeffrey terrassen. The great famous artist.

Luz Michelle: 03:49

He's a terrific artist.

charlie ponger: 03:50

He's unbelievable. Let's give him a little plug. Jeffrey terrassen.com. I mean, if you spell it because it's an OD g r r e s o n t e. I'm gonna say it slowly again. T E R r e. S. O n.com. Yeah, he's

Luz Michelle: 04:07

one of those Gunda artists that has no he can make art out of like the side of a building. Gigantic sounds

charlie ponger: 04:14

loose. I took Debbie to see his artwork. It's phenomenal. It jumps out at you. It's unusual. Well, it said bed for 234. But those are just G clays, which are prints but his original work is unbelievable.

Luz Michelle: 04:30

It's twice the size of him. Yeah,

charlie ponger: 04:33

it's all oils and it pops out. I mean, his technique is insane. I watched him do it anyway. He needed a lift to get to go have his annual colonoscopy. Alan, you were the lifter I went got them.

Luz Michelle: 04:46

Hey China wrapper or drop or refer Oh. So I

charlie ponger: 04:50

dropped him off. And then he said you know the the place is going to call you and let you know that. All right. So I go back and I walk In and I guess I don't know. I mean, I guess because I haven't had one done in like 13 years. So you're not

Luz Michelle: 05:06

going to be around much longer

charlie ponger: 05:08

think of the party think of the party. Dev that you're

Luz Michelle: 05:12

gonna operate the stuff from instructions. Oh, yeah. You

charlie ponger: 05:16

can't even operate a friggin TV channel thing. Yeah, I'm not gonna so he so he. I pick them I go into the into the waiting room. And he sees me and he's giggling. And I'm like, Oh, he's so drugged up. He can't he can't figure out how to open the car door. I get open the

Luz Michelle: 05:37

chauffeur. He was fun for dumping live and he was fumbling around Johnny

charlie ponger: 05:41

was all giggling in the car like non styling funny. I'm lying. And I'm like, put your friggin seatbelt on where is

Luz Michelle: 05:50

so when he's got a really festive guy.

charlie ponger: 05:53

No, he's a festive guy was a very funny guy. Yeah. Okay, so now he's giggle so now he's giggle beyond funny. Right? grounded me with a big smirk on his face. I'm like you you understand how messed up you are right now? No, I'm not. I'm fine. I'm not no. This is why I'm driving. We get to Katonah New York, you know down the street. And now he wants to buy me breakfast and lunch. I'm like, alright, and there's this new pizza place open called the mores pizza. Great. All right, and then we go across the street to I don't know the reading room or whatever it's called. And he wants to have this shishi toast was on it for like $40 I'm like what are you kidding me?

Luz Michelle: 06:37

And then $6 A muffin? Yeah.

charlie ponger: 06:42

And then we go across the street to get the pizza that we ordered but I wanted like a you know what? This is deb, Colony pizza. It's really thin. Rikko's crusted pizza. Rikko's is even better than Colony Pizza.

Luz Michelle: 06:53

He has a hot oil pie. Yeah, it's like crack. So they made that good.

charlie ponger: 06:57

So they made one and I'm jonesing for the pie. Right. So we go eat our silly avocado and toast. I can't believe I even did that.

Luz Michelle: 07:06

So good now, come for $20 now, but yeah, I know that. I mean,

charlie ponger: 07:11

come on. And so now we're driving home. He's forgetting stuff. He's talking to people. He's talking to everybody. I'm like, Come on, we gotta go. You know? So we get we get home. I got the two pizzas. And he goes, where's my phone? Now? Yeah, he grabs my phone. And he grabs my pizza. And I didn't know. So he now he comes back. And he and he puts in he goes, Oh my God. I got your phone. I'm like, yeah. And then I go, come back here. It puts my he grabs my phone. He grabs it puts it everything back. He takes his phone, but he still takes my pizza. Where's he going at home into his house with his pizza? I get home. I'm jonesing for this pizza.

Luz Michelle: 07:58

He's got everything. He's got everything.

charlie ponger: 08:00

I open up. Next thing you know, it's the wrong pizza. I'm like, what the next thing you know, he shows up at my door knocks on the window. smiling, laughing. I'm like he drove I can't believe it. He opens the thing. He goes, here's your pizza. Like, what did you do? He goes well, eight years because it was so good. I went back to Omari ordered another one.

Luz Michelle: 08:24

That time

charlie ponger: 08:25

is that just crazy

Luz Michelle: 08:26

money that that drug they give you during a puppy? It's the best drug ever really know that you're about to go into something really sorted? You know? And you don't really want to think about it and make sure you don't think about one thing. In fact, you you're happy. He's like Bubba let me know. And he showed me so incredible. Because think of what they're what they're doing while you're not part of it. Right? The

charlie ponger: 08:52

camera up here. And there's a campaign Oh, poor.

Luz Michelle: 08:55

I mean, unbelievable. Yeah. And then all of a sudden, you know, it's over. And you have no idea what happened and you just hope they don't find things. Right, right. You haven't had one in 13 years. You're supposed to these things are like these are age appropriate. You know, well, I night, things should be done repetitively every 10 years or every five or if you got problems up there. It's every five minutes but so scary. They told

charlie ponger: 09:17

me I didn't have to come back for 10 So I stretched it out a little bit.

Luz Michelle: 09:21

Okay. Yeah. The labor is making me nervous for you. Okay. Well, the doctors or doctors do these sort of things. Like what were they thinking about? What what do I want to be when I grow up?

charlie ponger: 09:33

Right, right, right. It's it's crazy.

Luz Michelle: 09:36

gynecologist like, oh, boy, give it any thought. That's, that's what Chow was like. I mean, I understand reproductive health is very critical. But I I once ran into my gynecologist wife, and it was a it was a restaurant and I never saw him out of the office, right? Because where are we going to get? So I come out of a restaurant and they're coming in Tim, his wife, the king It's just so awkward. Just so awkward because

charlie ponger: 10:03

he knows your food and he

Luz Michelle: 10:07

knows me, but I don't know him. You know what I mean? Yeah. I was thinking, what does she think every day what he's, you know, you think about your other half at work, like, I hope to having a good day. What is that in? At the end of the night, you know, like, you think he's looking forward to intimacy. Right. It's a whole thing. Whole. The colonoscopy people, I mean, you know, all these people who do these amazing jobs, which we can't live without, have a different constitution.

charlie ponger: 10:37

Right. It's something could you ever do any of those jobs? No. How about you lose?

Luz Michelle: 10:42

No, I mean, if I had to tell you would, I mean, I've had a friend at you that I had to help him back in the day with you know, what? This tampons missing or something like that? You know? Can you check? Like, I'm like a gynecologist. These things happen. It's like Raiders of the Lost Ark. Okay. Maybe up here. Somewhere. Do you see anything? I see a lot of things. It's always girls are very, very private about their personal parts. Right. So when you ask a girl to like get involved? Yeah, it's because she has a really freaking Yeah, you're freaking out. Freaking out. Nobody you rather you rather go down? Then go have somebody else go? Yeah, I can't get to the doctor. I need you to come look. Oh, like yeah, yes. It's very private. Very private. I can't believe we're talking about private.

charlie ponger: 11:34

I got a blood test the other day.

Luz Michelle: 11:37

Yeah, me too. What's your say?

charlie ponger: 11:38

Well, so you know I now I understand what you were talking about with the doctors in some previous episodes? How you can't get in touch with them.

Luz Michelle: 11:47

Oh, no. You can see them. I get there. But you never can have the conversation again. Because nobody can get in touch with anybody.

charlie ponger: 11:53

I literally got frustrated. Believe that. I got fresh.

Luz Michelle: 11:58

I'm just surprised somebody hasn't stormed a medical center. Okay. Yeah, just because they couldn't get a doctor on the phone.

charlie ponger: 12:04

It's actually worse than going to the DNA, the motor vehicle department.

Luz Michelle: 12:08

Well, the same people work there. They just got transferred. Because the medical world is exploding, right? People are not this telehealth and medical centers being brought bought by other companies. So they're expanding to be able to serve more people, which means they need more operators. Yeah. And phone customer service people who God bless them. What are they on? And they do their best, but because of whatever, nobody allows the phone number coming back in to tell you it is the doctor. And that's the problem.

charlie ponger: 12:43

It's a major problem. So it is I'm waiting for my blood results. First of all, that's a week and a half to two weeks. The doctor calls unexpectedly it's one of those weird phone numbers that doesn't even ring it goes right into my voicemail. I look at it I call her right back right back. Right That doesn't return it doesn't even ring on her it goes right to the switchboard nothing it goes to dead air. There was nothing nothing. Nobody so now I call the office and they go hey, the doctor just called you know she wants to review my blood work with me. Oh, all right. I'll give her a message. I go like I can't talk to her now. She does. So then so that yeah,

Luz Michelle: 13:27

she just yeah, no second phone down. Then

charlie ponger: 13:31

I get an email. Bob have a blog. I want to talk to you about a couple things. Everything's okay. And okay to me is just like when a woman says I'm fine. Yeah, right. It doesn't mean

Luz Michelle: 13:42

basically okay, but you probably call me Yeah, hi.

charlie ponger: 13:49

So I sent an email back she was me will correspond by email my gray sent an email back no response. Call the office again. Ah this my first experience it's all brand new to me. Finally, I just said you know what? I literally said this to the receptionist. Fuck it. I'm finding the new Dr. Carol is shit myself. Oh, man. Tell me if this sounds like I'm hanging up. And then

Luz Michelle: 14:21

I started off real runaround. Right? You start off nice. Like Hi. Oh, wait. Oh, thank you so much. You're having a nice day. Great. Second Call is like, hey, and then they asked you again as if they didn't just talk to you. 10 seconds ago. What's your name? What's your address? What's your phone number? Your birth date of birth? How much do you weigh? How's your mood since the last phone call we had then then you change a little bit more like Alright, listen. I don't mean to be rude. I know. You're just doing your job. And then you call back again. And it's like, I don't even know where to begin. I know this is not your fault. But somebody's got to do something about this process. Yeah, it's horrible. I'm snap crackle popping. I'm in here with my hand flying up. I'm in the car. And they're like I'm sorry, ma'am. I'm sorry, man, we do investigate and then you go and have to catch yourself because you're like, I'm so sorry. You're about six below. I lost

charlie ponger: 15:08

my shirt. And I realized, oh, this whole thing is going through the Stanford health system, that whole phone bank thing. The doctors probably don't even have any control over it.

Luz Michelle: 15:19

They don't. They don't, you know, they don't handle their billing. They don't handle their communications. They only handle what they handle. And here I'll give you a very interesting insight to doctors. They are great at what they do, because it's the only thing they do. Run. They have narrowcast focus. If you ask like, a foot guy about your elbow, he's like, I'm not my category. I know what they know. So let them do what they do, because we need them. We just need to figure out a better system to get to them.

charlie ponger: 15:47

And they should never have to worry about money. Doctors now as they start turning their brains into business minds. It's over for them. Right right here. What assist but

Luz Michelle: 15:57

even they get an appointment. I called one. They're already in 2024. No. Yeah. Because now out of nowhere, people are going to the doctor more now. Oh, yes. Because nobody went during the pandemic. Everybody's back there actually, not as much as usually with the lack of colonoscopy checking but

charlie ponger: 16:17

I'm getting I'm gonna get one that thinking I can call that's for February. Their next year. Yeah.

Luz Michelle: 16:25

I love when you call and you say listen, I'm not feeling so good. What's the next point? And they tell you February of next year? Yeah. Don't call back. You know, why is all your fault didn't work

Debbie Nigro: 16:36

out? And you're my last phone call?

charlie ponger: 16:39

You're writing your own right.

16:41

Yeah, you really. And I have fact I have so many papers of I did go to like have a full physical right. And they gave me a like, you know, I should probably check this out. So a referral. I should probably check this out. I walked out with the Britannica like sized thing of papers. And now I haven't called anybody because I'm exhausted now. Yeah, I can't. I can't. We're still talking about this. This is exactly what happens when you become a senior you start talking about doctors scaring you're still into you're still talking about Doctor stuff. All right. So that was the point of it.

charlie ponger: 17:20

Oh my god, this is Luz. Just like that video that you sent where the woman's walking down the stairs. And it was like this. Remember? Remember? She gets downstairs and she can't remember why she went downstairs. You remember?

Luz Michelle: 17:37

Going remember? puts her hands up and goes on and on. And on. No. All right. So that was that was an episode of the official teenagers. You never know what you're getting to show just real life. Yeah, yeah, it's honest conversation. Hopefully a few laughs for me twists and very slow talking. Yeah, I've decided I'm going to talk much slower you're pronouncing all I may fall asleep but I don't know. All right, everyone,

Charlie, Luz, Debbie: 18:08

one two three see you later, bye